Follett Access Opt-Out Portal Student Experience

Compatible Operating Systems and Browsers

üAndroid 6.0.1 & above

üWindows 7 & above using

•Internet Explorer 10 & Above

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iOS 10 and above, Android 6.0.1 and above, Windows 7 and above using Internet Explorer 10 and above, Chrome, or Safari.

How do I activate my new account?

Notification is received of your ability to Opt-Out through SIS, LMS, or other channel
Select link () on the SIS, LMS, or other channel
Once you land on Follett ACCESS Customer Portal, create an account by selecting Create an Account
Enter in your institution email address and select Submit
If the email entered is accepted and enrolled in a Follett ACCESS course, check your 91�� email for an Account Activation email – Subject: Welcome 91��’s Customer Portal. If the email you entered is NOT enrolled in a Follett ACCESS course, you will receive the message the email address entered is not active or thee is not an Opt-Out option available at this time. Try again or confirm your enrollment in a Follett ACCESS course. Please check to ensure your email address was entered correctly and/or confirm with 91�� that you are enrolled in a Follett ACCESS course with Opt-Out
Select the Activate Your Account link
Follett ACCESS Customer Portal is launched
Enter New Password
Enter Confirm Password
Select Save
Follett ACCESS Opt-Out portal opens

An automated email is received with the subject: Welcome to 91��'s Customer Portal.
Select the Activate your account link
Follett ACCESS Customer Portal is launched
Enter New Password
Enter Confirm Password
Select Save
Follett ACCESS Opt-Out portal opens

I have an account from this term, what now?

I have an account from a previous term, what now?

An automated email is received with subject: Welcome back to 91��’s Customer Portal.
PRO TIP: Check your Spam and Junk Folders if you don't see it.
Select the Log In link
Follett ACCESS Customer Portal is launched
Enter New Password
Enter Confirm Password
Select Save
Follett ACCESS Opt-Out portal opens

How do I Opt-Out of a section?

Log in to the Follett ACCESS Customer Portal
PRO TIP: If you see No Sections then there are currently no sections eligible for opt-out
Find the section you want to opt-out of and select Opt-Out
If presented with "Once you select I Agree, you will no longer have access to your course material(s) for N/A and you will not be able to opt back in to the program," select I Agree to Opt-Out of that section. END OF PROCESS
PRO TIP: Once you opt-out of a section, you cannot opt back in
If presented with "Your campus bookstore has fulfilled the course material(s) listed below. To Opt-Out, please contact your campus bookstore at 0256mgr@Follett.com by XX/XX/XXXX." Once you Opt-Out, you will no longer have access to your course material(s) and you will not be able to opt back in to the program., select Copy Info
Navigate to your email and past the copied info and send to the email address listed
If you have possession of the listed course materials, bring them and the copied information to your campus store
Ask for assistance from a campus store associate

Oops – I Forgot my Password

Navigate to the Opt-Out portal via SIS, LMS, URL (/follett-access-opt-out/), Other Channel or Email
Select Forgot Password?
Enter 91�� Email
Select Submit
PRO TIP: if you see the message The email address entered is not active or there is not an opt-out option available at this time. Try again or confirm your enrollment in a Follett ACCESS course. Please check to ensure your email address was entered correctly and/or confirm with 91�� that you are enrolled in a Follett ACCESS course with Opt-Out.
Email confirmation sent on Follett ACCESS Customer Portal to your 91�� email
Navigate to the email with subject: Reset your password for 91��'s Customer Portal that was sent to institution email entered
Select the link in Resetting your password is simple
Link opens Set Password screen
Enter New Password
Enter Confirm Password
Select Submit
Follett ACCESS Customer Portal opens

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